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Customer Support – Transfers & Refunds FAQ

Questions Answered Here



Can I Transfer My Registration To Another Wave Time?



You can transfer to another wave time by logging into your account at, selecting the Events tab at the top, choosing your race, hitting the Registration button, and clicking Change Activity. You can then pick the wave time you’d like to join. The wave time must be open to transfer into it. Please note there will be a $5 fee incurred for all wave changes.

All adult runners will need to transfer their own registrations from their separate account. A parent can transfer the minor they registered from their personal account.



Can I Transfer My Registration To Another Participant?



Transfers can be done through your account at by clicking the Events tab, choosing your race, hitting Registration, and then selecting Transfer. This will allow you to transfer your registration via email to the new participant. There is a $5 fee for transfers.



How Can A Duplicate Registration Charge Be Adjusted?



If when checking out you received a notice that we were unable to process your payment, it’s possible the transaction was declined due to failed address verification.

When this happens, your bank may still authorize the charge and therefore show in your bank account, but know that in this case the charge will not settle and should clear within a few business days.

Please don’t hesitate to contact us if you still have questions regarding duplicate charges.



Can I Transfer My Registration To Another Event?



Per our registration policy, we do not allow transfers between events. Unfortunately there are no exceptions. Contacting us does not change our policy – sorry!



Can I Get A Refund?



Per our registration policy, we do not issue refunds under any circumstances.



I Don’t See The Answer To My Question; What Should I Do?



Please Contact Us and we will get back with you shortly.


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